Help Desk Support Technician

POSITION REQUIREMENTS / SKILLS REQUIRED

• Excellent oral, written, and interpersonal communication skills.
• 1-3 years experience in IT and Tech Support environments.
• Proficient in all current Windows Operating Systems: Win 10, Server.
• Able to understand and manage Microsoft Access and Microsoft SQL databases.
• Able to communicate technical information in a clear and precise manner.
• Ability to quickly learn new software.
• Ability to thrive in a fast paced, high intensity environment.
• Excellent organization skills.
• Excellent oral, written, and interpersonal communication skills.
• Professional appearance and attitude.
• Must work well in a team/group environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer tech support emails in a timely manner.
• Answer tech support phone calls in a timely manner.
• Perform tech support assistance for all of our software products.
• Perform internal IT and support assistance within the office.
• Perform live online demos of our software products for end users.
• Possibility of some travel to perform installation and training of our software products.

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* Please email your detail resume, expected salary and a recent photo to hr@scanext.com.my